Case: UNLOCKING CRYPTOASSETS IN AN INDIVIDUAL ACCOUNT IN Trustee plus

Client: Individual – private investor and cryptocurrency trader
Region: Czech Republic
Objective: Unblocking a personal Trustee plus account to restore transactions and access to assets

Customer request

On June 30, 2025, a client contacted the law firm “Prikhodko and Partners” with a notification about the blocking of a personal Trustee plus account during a transaction in the amount of €50,000.

The main reason was a request from financial monitoring regarding the lack of confirmation of the origin of funds and updated KYC documents.

Stages of cooperation

06.30.2025 — first consultation: identified inconsistencies in the PoF/KYC package and agreed on the deadline for the first response for Trustee plus.

01.07.2025 — conclusion of the contract, appointment of the responsible lawyer “Prikhodko and Partners” and collection of information:

• bank statements from personal account for the last 12 months;
• contracts and confirmation of proceeds from the sale of tokens;
• payment orders and invoices;
• ID and proof of address.

02.07.2025— preparation and notarization of necessary documents, translation into English.

03.07.202517:00 Kyiv time — official submission of the full package to Trustee plus via the compliance channel with a cover letter and reasoned explanations.

03.07.2025 20:00 Kyiv time — Trustee plus confirmed the correctness of the packages and unblocked the account.

Results

• The Trustee plus account was unblocked in less than 3 days from the moment of the first request.
• The ability to conduct transactions with cryptocurrencies and receive income has been restored.
• The client received recommendations on regular KYC updates and the implementation of internal PoF accounting.

Comment from “Prikhodko and Partners”

This case illustrates: even when blocking a private account for €50,000, a quick and professional response, proper PoF/KYC collection, and competent communication with the provider are important.

Our team has experience in unblocking accounts of individuals and legal entities and is ready to provide full support in any jurisdiction.

If your account is blocked or you want to avoid such situations, contact “Prikhodko and Partners”. We will help you regain control over your assets as soon as possible!