How to file a complaint against a bank with the NBU?

The Ukrainian banking sector is an important component of the country's economy. However, sometimes customers may encounter problems or poor service in banking institutions. In such cases, it is important to know how to file a complaint with the National Bank of Ukraine (NBU), which is the main regulator of the country's banking system.

Familiarize yourself with consumer rights

First of all, before filing a complaint with the National Bank of Ukraine, it is necessary to familiarize yourself with your rights as a consumer of banking services. The National Bank of Ukraine has standards that define the rights and obligations of banks and clients. Also read the terms of your loan agreement in detail. To do this, it is better to contact a lawyer for a full analysis of the contract.

Contact the bank directly

Before filing a complaint with the National Bank of Ukraine, try to resolve the problem directly with the bank. Contact the bank branch or contact center to describe your situation and requirements. The bank has a certain time limit to resolve such situations, so give them enough time to consider your request.

Prepare the necessary documents

Before filing a complaint with the National Bank of Ukraine, it is recommended to contact lawyers who will take certain preparatory actions for you. They will help you collect all the necessary documents confirming your situation. These may be copies of contracts, payment orders, account statements or other evidence supporting your claims. In addition, you must retain all written communications with the bank, such as letters or e-mails.

Make an official appeal to the National Bank of Ukraine

To file a complaint with the National Bank of Ukraine, a lawyer will draw up an official appeal on your behalf. Write down your full name, contact details, and account numbers related to your problem. Describe your situation in detail, indicate what you have already done to solve the problem and what results you expect. Also provide copies of all documents supporting your claims.

Our mediation in filing a complaint will be able to convince the National Bank to consider it and satisfy it in a shorter time.

Wait for a reply and response

After filing a complaint with the National Bank of Ukraine, be patient and wait for their response. The National Bank of Ukraine will consider your complaint and take the necessary measures to resolve the problem. Our law firm will inform you about the findings and decisions of the National Bank of Ukraine. If you are not satisfied with the result, you can consider other legal avenues to protect your rights, in particular, we can help you file a lawsuit.

Submitting a complaint to the National Bank of Ukraine is an effective way to solve problems related to banking services. Remember that before filing a complaint, you should try to resolve the situation directly with the bank. However, if the problem remains unresolved, you can contact our lawyers for advice or support in filing for bankruptcy proceedings.