Generating and Issuing Fiscal Receipts to Customers in Online Commerce

Online commerce has become a common phenomenon in today's digital age. Nowadays, you can buy anything online, from groceries to large appliances and various other products. However, it's essential not to forget about financial documents, specifically fiscal receipts.

A fiscal receipt is a unique document that confirms a purchase made by a customer in a particular online store. For customers, it provides the opportunity to exchange or return goods with valid reasons, while for the store, it helps establish that the product was indeed purchased from them.

Generating and issuing fiscal receipts to customers in online commerce is mandatory for all business entities engaged in selling goods or services through electronic platforms. According to the Ukrainian law, "On the Use of Cash Registers in Trade, Public Catering, and Services," when conducting financial transactions, whether in cash or electronically, businesses are obliged to provide customers with a financial document that reflects the transaction amount.

Get advice from an accountant

Generating and issuing fiscal receipts in online commerce can be accomplished using software for cash register operations (CRO). Currently, there are numerous CROs available for online trading.

When choosing a CRO, it's essential to consider factors such as:

• The CRO's functional capabilities.
• License cost.
• Ease of use.
• Availability of technical support.

Calculate the cost of accountant services

Once a CRO is selected, it must be registered with the State Tax Service of Ukraine. To do this, businesses should contact the tax office at their place of registration.

After registration, the CRO can be configured according to the business's needs. Following a financial transaction, the CRO will generate an electronic financial document and send it to the customer's email. Customers can then choose to print the document or keep it in electronic form.

Failure to issue fiscal receipts in online commerce may lead to penalties. Businesses can face administrative fines ranging from 500 to 1,000 untaxed minimum incomes for citizens (from 850 to 1,700 hryvnias).

If questions arise regarding the generation and issuance of fiscal receipts, it's essential to seek assistance and consultation from professionals who can help address all problematic issues and provide answers to inquiries. Consulting experts is a more prudent choice than facing penalty sanctions.