Complaint about inactivity of the doctor

Visiting a doctor is an important component of maintaining the health of every person. However, unfortunately, medical care is not always provided at the appropriate level. One of the most serious problems that patients can face is physician inaction. This can include a delay in diagnosis, incorrect treatment, or even ignoring symptoms, which can lead to serious health consequences.

Where to file a complaint about a doctor's inaction?

• To the chief doctor of the medical facility where you were denied the service, with a written complaint;
• To the local health department;
• To the hotline of local executive bodies;
• To the hotline of the Ministry of Health;
• To the Government hotline 1545;
• If the medical institution has a contract with the National Health Service of Ukraine, then it is possible to submit a complaint to the National Health Service of Ukraine online through their official website;
• To the Inspectorate for the Protection of Consumer Rights, if the relationship with the medical institution is concluded on the basis of a contract and is paid.

Importantly! Any person has the full right to submit a request for a clinical expert commission in health care institutions. This commission checks the quality of the provision of medical services and cases of improper assistance to the patient.

If none of the methods listed above failed to resolve the situation, then the citizen should apply to the court for the protection of his violated rights.

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How to properly file a complaint about a doctor's inaction?

There is an option to file a complaint:

• orally;
• in writing;
• by e-mail.

It is necessary to specify the correct details of the institution to which the complaint is submitted, as well as the contact details of the applicant. Next, you need to outline the essence of the question, clearly formulate your request or requirements, indicate the method that is convenient for you to receive an answer, add the date and signature.

If you submit an application in writing, it should be registered in person. In the case of sending by mail, send the letter by registered mail with acknowledgment of receipt. And if the submission is made electronically, then the e-mail address for receiving feedback must be specified.

What is the deadline for considering an application for inactivity of a doctor?

• If the information on the application does not require additional analysis, the term is up to 15 days.
• If, after all, the information on the application requires additional analysis, the term is up to 30 days.
• If the information on the application requires additional analysis and it cannot be studied in a shorter period, the term will be up to 45 days.

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Is it possible to receive compensation in case of inaction of the doctor?

So. This can be done through a lawsuit or through a settlement with a medical facility.

First, you should collect all medical documents and evidence confirming the damage caused to your health. Next, you should submit a written complaint to the medical institution where the doctor works and demand clarification and compensation. If the medical facility refuses to comply, you can contact the appropriate regulatory authorities, such as the Ministry of Health.

If there is no result, you should prepare a lawsuit in court, for this it is better to contact a lawyer who specializes in medical law.

How can we help?

The law firm "Prykhodko and Partners" has considerable experience in protecting the rights of patients and providing legal assistance in situations related to medical negligence. We offer:

1. Detailed analysis of your situation, review of medical records and other evidence to determine how well-founded your complaint is.
2. Drafting an official complaint to a medical institution or relevant state authorities, as well as preparing all necessary legal documents for filing a lawsuit in court.
3. Representation of your interests in court, providing professional protection and maximum chances for successful resolution of the case.
4. Help with obtaining material and moral damage at each stage of the process.

You can do everything yourself - file a complaint against the doctor for inaction, defend your rights in court and even receive compensation. However, if you do not like to go around in circles, waste precious time and spoil the nervous system, delegate this task to us - the team of specialists "Prykhodko and partners" will take over all the dirty work and present you with the result that best suits your interests.